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Utility Customer Service

Holiday Closures:
Customer Service, The Recycling Center, and Collection Station will be closed for the following:
Martin Luther King Jr. Day - Monday, January 21, 2019.

Collection Information:

  • Residential: No Trash Pickup
  • Commercial: Regular Trash Pickup

We will re-open Tuesday, January 22 at 8:00am

HOURS: Monday-Friday 8:00 a.m. - 5:00 p.m.

Amber Ortega - Utility Billing Supervisor - 979-337-7515

Pay Your Utility Bill Online

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How to Apply for Service click to expand

Application for utility service can be completed in the Utility Customer Service Office located inside City Hall, 200 W. Vulcan, Brenham, TX 77833. Each applicant is required to sign a Customer Application and present a lease or show proof of ownership before services can be connected.

All applicants are required to make a deposit in accordance with the provisions of Section 1005 of the City of Brenham Rate Tariff Schedules:

Homeowner (permanent structure) $150.00
Renter $250.00
Non-owner, without Electric or Gas Service $145.00
Contractor - Each new construction $100.00
Landlord deposit $300.00

The Commercial Customer deposit is twice the highest monthly bill with a minimum of $300.00. Commercial customers have several options on how they may handle this amount. Please contact the Utility Customer Service/Billing Department for details at 979-337-7520.


Any required deposit may be refunded to Customer by crediting the customer's bill if all of the following conditions are met:

  1. The deposit has been held by the City for at least twelve (12) months; and
  2. Customer has not had any collection activity occurrence (including not honored and returned checks, disconnect notices or more than 2 late penalties) in the prior 12 months; and
  3. There is no "Past Due" bill currently owed for the applicable service accounts.
  4. Notwithstanding the foregoing provisions, upon disconnection of service, deposits will be applied to the final bill and the excess, if any, shall be refunded to the Customer.

Payment and Disputes click to expand

Bills for service are based upon metered consumption and computed under the applicable rate schedule. Bills are due on the fifteenth day after the date of the bill. All customers, except departments, divisions, and/or agencies of the City, State, and Federal government, must pay the gross amount of the bill if paid after the due date. Payment of charges for connection or reconnection of service and payment of initial deposits or reinstated deposits as required under the rules of the City must be made before service will be connected or reconnected

Payment Options

Customers may pay utility bills online using Visa, Mastercard, or Discover. Learn how to create an account.

Bank draft offered as a free service to the customer. Customer will receive the bill and payment will be drawn from their checking account. Credit Card Payments can be scheduled through the payment website. You may also choose to mail your payment to:

City of Brenham Utility Billing
P.O. Box 1059
Brenham, TX 77834-1059

Payment of Bills

All rates specified herein are net. The gross rates for delinquent payments are ten percent (10%) higher. Each bill for service is due within fifteen (15) days after issuance unless such day falls on a holiday or weekend, in which case payment is due on the next work day. If full payment is not received at the City's offices or other approved payment location on or before the due date, all of the customer's utility services will be considered delinquent and subject to disconnection.

Disputed Bills

If a customer believes that the amount of any bill rendered by the City for service is in error, he should request an explanation of the bill from the Utility Billing department. A customer may request, in writing, an investigation of the matter, setting forth all information relative to the dispute. The amount of the disputed bill should be paid by the customer. The City will investigate the matter promptly and will communicate its findings to the customer and credit any amount of money that has already been paid by the customer and that has been shown to have been paid in error. The City will not discontinue service nor will the customer's credit be impaired in any way during the investigation of the disputed bill.

Disconnections click to expand

A customer may request disconnection of utility service at any time unless there is a provision to the contrary in the service contract or applicable rate schedule. The customer is responsible for any use of service until the City has had reasonable time to secure final reading or to remove the meter.

Service may be disconnected by the City for failure of the customer to pay bills in accordance with the provisions of Section 1009 of the City of Brenham Rate Tariff Schedules or for failure to comply with the terms of his service contract or the rules and regulations in the Rate Tariff.

Disconnections of utility service may be done in person at the Utility Customer Service/Billing Office located inside of City Hall, 200 W. Vulcan, Brenham, TX 77833. You can also call the office to request a disconnection form via e-mail.

Text Message click to expand

Utility customers can now receive the amount of the current utility bill with a text message the day it is billed. The message will indicate the address and amount with a link to allow the customer to pay the bill with a credit card. Keep in mind this is intended for customers who are currently not enrolled in automatic bank drafting or credit card drafting.

Information needed:

  • Account number
  • Account name
  • Address
  • Phone number

Email information to:webpay@cityofbrenham.org

E-Bill Available click to expand

The City now offers the option for customers to receive their utility bill via e-mail. Interested citizens can sign up for this option online by filling out the information below. Remember to notify Utility Customer Service/Billing Department if the email address changes to ensure delivery of the utility bill.

Information needed:

  • Account number
  • Account name
  • Address
  • Email address

Email information to: webpay@cityofbrenham.org

Download Forms:

Bank Draft | Average Monthly Payment Plan
E-Bill | Senior Sanitation Rate


Electric | Water | Sanitary Sewer
Sanitation/Garbage | Gas | Rate Code Description

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Payment Kiosk Available after hours: